Return & Exchange Policies

If items are defective, damaged during shipment, or incorrect, please notify us via telephone at  (251) 300-8582 or email at info@eluxenailsupply.com, within 3 days of shipment arrival.

If you received a broken/damaged item, please do the following steps:

  1. Take pictures of all the damaged items
  2. Email them to us at info@eluxenailsupply.com
  3. Include your order number and the damaged items’ color codes and quantity

    Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.

    We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees.

    Since the COVID-19 epidemic began, we cannot guarantee when the items could be restocked. If any items in your order are out of stock, we will issue you a refund for those.

    Although we try our best to maintain 100% accuracy with inventory, there are some occasions where we experience an inventory error. Please accept our apology for this inconvenience.

    To return/exchange items purchased from Eluxe Nail Supply, please call us at (251) 300-8582 or email us info@eluxenailsupply.com for detailed instruction.

    IMPORTANT: Please note that true colors may vary from the color display online. Despite our best efforts to provide a universal color display, colors may not be exact.

    EXCHANGES

    We’ll gladly send a replacement for damaged/broken/defective items.

    Besides that, due to the health concern and the extra safety precautions and restrictions regarding COVID-19, we were unable to accept any returns or exchange for any reason, especially with opened & used products. We hope that you enjoy the products that you’ve ordered with great excitement. 

    PROMOTIONAL ITEMS & BUNDLES

    Eluxe Nail Supply occasionally offers promotional items, free goods or discounts with a purchase of a single item or product bundle of multiple items purchased together.

    • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase LDS dip powders with the promotion of buying 10 get 1 free for $16 each, the total purchased value of $160 will be subtracted from the refund.
    • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Eluxe Nail Supply. For instance, if you receive $90 in savings when you purchase an LED lamp and 12 dip powders together and you return either item, the amount of $90 will be subtracted from your refund.