Shipping Policy

FREE U.S STANDARD SHIPPING FOR ORDER(S) OVER $100 (BASED ON PRE-TAX POST-DISCOUNT ORDER TOTAL).

Any order(s) that are $100 or less (based on pre-tax & post-discount order total) will be charged an $9 shipping fee.

WHEN WILL I GET MY ORDER?

Orders placed from Monday through Friday will be processed within 2-3 business days. We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.

FACTORS THAT WILL AFFECT YOUR ORDER:

  • Delivery times depend on your location and the shipping method you choose.
  • Orders placed during promotional sales may experience slight delays. 

We will do all we can to ensure your order is delivered on time. Eluxe Nail Supply cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an automated email with your tracking information.

You can also verify this information by visiting our website and logging into your account to view your order details.

MY TRACKING NUMBER SAYS THAT MY PACKAGE WAS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?

We suggest you check your local post offices because sometimes they hold the package.

If you are still having trouble locating your package, please email us and we will help resolve the issue.

*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is returned back to us due to "undeliverable address", we can re-ship your package at your cost.

UNITED STATES ONLY

  • FREE U.S standard shipping for order(s) over $100 (Valid only for shipping within the continental United States, based on pre-tax & post-discount order total.)
  • For shipping to Alaska & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
  • Residential deliveries made by FedEx, UPS, and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive it in person. Signature required service is available at an additional charge.
  • We do not ship to hotels if the credit card or email address is registered out of the United States. 

INTERNATIONAL SHIPPING

We do not ship outside of the Continental U.S. 

HANDLING

SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.

Should your products be damaged during transit then you have 2 options:

  • Accept delivery of the products, or
  • Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:

  • Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • Take delivery of the products and sign the delivery receipt marking the box, "damaged". Add notes to the exception field about what products were damaged and what type of damage they sustained.
  • Take pictures of the boxes. It is best to take several pictures from different angles and distances.
  • Email us at eluxenailsupply@gmail.com to provide your information.
  • We will send you additional instructions by email.
  • We will work on your behalf with our shipping company to determine the monetary value of the damage.
  • We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.

REFUSE DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

  • Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
  • REFUSE delivery of the product you believe will not function due to the damage that was incurred.
  • Take pictures of the boxes. It is best to take several pictures from different angles and distances.
  • Email us at info@eluxenailsupply.com for final resolution.
  • We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you. 

 

RETURN POLICY

RETURN / EXCHANGE

We’ll gladly send a replacement for broken/damaged products that happened during transit if you contact us within 3 days of shipment arrival.
Besides that, due to the health concern and the extra safety precautions and restrictions regarding COVID-19, we were unable to accept any returns or exchange for any reason. We hope that you enjoy the products that you’ve ordered with great excitement.

Our products are PROFESSIONAL USE ONLY. Professional-grade products require certain training, knowledge, and skill to be used properly. We cannot be held liable for improper use.
We recommend taking these products to your favorite salon to have them professionally applied. This is a great option to ensure you have a sanitary and a cost-saving visit.

If you received a broken/damaged item, please do the following steps:
1. Take pictures of all the damaged items
2. Email them to us at info@eluxenailsupply.com
3. Include your order number and the damaged items’ color codes and quantity
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.

Due to the impact of COVID-19, we cannot guarantee when the item(s) could be restocked.
There might be a delay in a new shipment from the manufacturer or the items might not be included in the future shipment.
Since we are unable to predict it and we do not want to give you an uncertain estimation, we will issue you a refund if any items in your order are out of stock.
Although we try our best to maintain 100% accuracy with inventory, there are some occasions where we experience an inventory error. Please accept our apology for this inconvenience.

IMPORTANT: Please note that true colors may vary from the colors displayed online. Despite our best efforts to provide a universal color display, colors may not be exact.

 

NON-RETURNABLE/NON-EXCHANGEABLE ITEMS

Due to Kiara Sky Manufacture's Return Policy, Kiara Sky Dipping Powder is final sales and cannot be returned nor exchanged for any reason.

Note: Kiara Sky’s dipping powder jar does not have a seal liner.

The following items are non-returnable and non-exchangeable:

  • Item(s) placed more than 14 days from the shipment date.
  • Kiara Sky dip powder
  • Nail polish, gel polish, gel, or used dip/acrylic powder and liquid
  • Clearance items or discontinued items
  • Items with broken seal liners
  • Items that are subject to Manufacture's Return Policy or Warranty
  • Items that have been damaged through customer use or abuse

 

ITEMS THAT ARE DEFECTIVE, DAMAGED DURING SHIPMENT, OR INCORRECT

If items are defective, damaged during shipment, or incorrect, please notify us via telephone at (251) 300-8582 or email at info@eluxenailsupply.com, within 3 days of shipment arrival. We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees. You may choose to have a refund instead of store credit or replacement. However, you are responsible for the shipping cost of the original order placed if in the original order, (1) you received free shipping, and (2) the refund results in the final order amount of less than $100, a qualified amount for free shipping.

 

ITEMS THAT ARE INCORRECT

We will send you a return label for the incorrect item. Once the incorrect item is received by the shipping carrier, we will ship out your item.

 

FREE GIFTS

We offer one (1) free gift for each qualified purchase based on the amount that you spend. If you spend a qualifying amount for free gift ($100 or above), to receive the free gift, select and add your free gift to your shopping cart before paying at check out.

 

When you return an item from an order that received a free gift, your order may no longer qualify for free gift, because the dollar amount has fallen below the qualifying amount for free gift. To keep the free gift, you must spend more to meet the qualifying amount for free gift.

  • For example, your order of $110 qualifies for a free gift of "order above $100". If you return an item that costs $18, your order amount now becomes $92. Since your order is less than $100, it no longer qualifies for free gift. To keep the free gift, you must spend more than $8. If you choose not to spend more, the current cost of the free gift will be deducted from your refund.

 

PROMOTIONAL ITEMS & BUNDLES

Eluxe Nail Supply occasionally offers promotional items, free goods, or discounts with a purchase a single item or product bundle of multiple items purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase Cosmo color with the promotion of buying 10 get 1 free or buying 15 get 2 free, the total purchased value will be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the promotional value will be voided. For instance, if you received $90 in savings when you purchased both LED lamp and a set of six gel polish bottles, and you returned either one of the items, the $90 amount will be subtracted from your refund. If you want to keep the promotion, we offer an exchange for another item of the same dollar value as the returned item as chosen by you.

By placing an order with us, you’ve read and agreed with our policy.

Thank you for choosing to shop with us!

Stay safe and healthy!